Delivery Charges and Carrier information
To offer you the best service and ensure fast worldwide deliveries we have chosen the leading couriers DHL, UPS and TNT. Shipping rates vary based upon shipment type, destination and your rate will be automatically calculated at checkout.
Estimated delivery times are to be used only as a reference, will commence from the date of dispatch and we are not responsible for any delays caused by destination customs clearance processes.
You can track order on the web sites DHL, UPS and TNT. See http//www.dhl.co.uk or http://www.ups.com or http://www.tnt.com. Goods are fully insured in case of damage or loss.
Your actual delivery charge will be confirmed at Checkout.
By proceeding through the checkout you are agreeing to the delivery charge calculated at the checkout.
Deliveries are shown in working days. Saturday, Sunday or Bank Holidays are not treated as working days for delivery purposes.
Delivery charge includes proper and safe packaging.
Dispatch Time of Goods
Depending on stock we aim to have orders dispatched as soon as possible. While we will make every effort to deliver the goods by the date stated by the transporters - we cannot guarantee delivery on any particular day.
This item is potentially in stock from suppliers and is sometimes available for you within a short timescale.
However, due to the nature of some special order items - and the fact that some items are individually manufactured to order - in some instances there can be a delay before delivery.
We are able to provide accurate delivery time after speaking to our suppliers. Please feel free to contact us for further details or we will be in touch with an estimated time of arrival once your order has been placed.
We will e-mail you when the product is dispatched.
By special ordering, you are committing to buy an item to your desired specification and it cannot be returned as not to taste. Faulty goods of course are subject to usual returns procedure.
Delivery and Receipt of Goods
The carrier will deliver your order to the delivery address selected by you on the online order form. A person over the age of 18 must be present at the delivery address to sign for the goods. If not a home the van driver will leave a calling contact card. They will not leave the goods without a signature.
You may arrange a second delivery on an agreed day or collect your goods from their local depot.
If you have not received a delivery, please use the Contact Us form from our website and quote your Order Reference Number. (Order ID) If you believe your order has gone missing please allow 5 business days from the shipping date before contacting us, as we are unable to process any loss claims before this point.